Senior Support Engineer, Audible

DescriptionAt Audible, we believe stories have the power to transform lives.

It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners.

We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.

Imagine your future with us.ABOUT THIS ROLEAudible is looking for a dynamic and motivated Senior Support Engineer to join a growing team.

If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you.

As a member of our team you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique Activate Caring culture.

This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.As a Senior Support Engineer, you will...Be a technical lead on team and act as a subject matter expert for one or more servicesBe viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planningLead large multi-team projects and resolve the most complex support issuesUnderstand the business impact of support decisionsDrive the team to improve operational efficiency for all services through the identification and development of slas, metrics, monitors, procedures, tools, and documentationThink proactively and work to prevent support issues before they are realizedParticipate in design reviews to identify and mitigate support risksWork closely with development and QA teams to improve the change management life-cycleHave a deep understanding of production architecture and are familiar with operating system best practicesIdentify and drive small production architecture changesRegularly work with management to assign tasks and small projects to other Support EngineersDesign and develop complex high performing scripts and applicationsWork with other Amazon leaders to share ideas and improve support across the companyTake a role in the strategic direction of the teamPlay a significant role in hiring, mentoring, and training employeesDemonstrate excellent judgment when making decisionsABOUT AUDIBLEAudible is the leading producer and provider of audio storytelling.

We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.

We are a global company with an entrepreneurial spirit.

We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors.

This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.Basic Qualifications3+ years industry experience in programming and / or technical support rolesExperience troubleshooting and debugging technical systemsExperience in Unix or Linux OSProficiency in one or more general-purpose programming languages, such as : Java, C / C++, C#, Objective C, Python, JavaScriptPreferred QualificationsExperience scripting in modern programming languagesGood understanding and experience of using GITSupporting implementations enterprise-wideApplications with different geographiesKnowledge of AWS ServicesAn understanding of computer networking fundamentalsAbility to run and debug code through an IDEOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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