Support Engineer, Digital And Emerging Payments

DescriptionThe Amazon Digital and Emerging Payments Team's (DEP) vision is to delight our customers with the best payment experience in the world!

To achieve this vision, we are in search of a talented Support Engineer who is customer obsessed and is focused on delivering first class quality products to our customers.

Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for our global customers.

Our back-end systems are always available and guarantee that our customers' orders are never lost and always processed even when downstream services are down.The Support Engineer will play a key role in the DEP team, primarily supporting Amazon's Mexico Payments Products.

This role offers exciting challenges and the opportunity to influence and drive a growing payments area.A Support Engineer in DEP leads their supporting engineering team in identifying opportunities to innovate based on tickets that the team receives.

They mentor and coach junior support engineers.

They assist their manager in maintaining the productivity levels of their team through automation and refinement of processesThis is a great opportunity to get on the ground floor of a team being setup to step change the customer experience in payments.

Don't let it pass by!

Key job responsibilitiesProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologiesSoftware deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of support for one or more payment products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setBasic Qualifications2+ years of software development, or 2+ years of technical support experienceExperience troubleshooting and debugging technical systemsExperience in UnixExperience scripting in modern program languagesProven track record in working on enterprise level large scale n-tier applicationsPreferred QualificationsKnowledge of web services, distributed systems, and web application developmentExperience troubleshooting & maintaining hardware & software RAIDExperience with REST web services, XML, JSONB.E.

in Computer Science or a related field.Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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