Production Support Engineer...

Production Support Engineer

RH : Vicente Ramirez

Location : Remote

What you’ll do?

• Act as the primary onsite point of contact for customer issues and escalations.
• Handle tickets and provide L2 / L3 support for multiple enterprise applications.
• Analyze and resolve issues related to AWS Lambda, DynamoDB, and PostgreSQL databases.
• Monitor and troubleshoot web applications hosted on various platforms.
• Use database management tools for maintenance and performance tuning.
• Handle Linux-based services and perform troubleshooting using shell scripting.
• Manage and troubleshoot Samba shares for file sharing across networks.
• Support data operations and queries across AWS Lambda, DynamoDB, and PostgreSQL.
• Utilize deployment and monitoring tools for issue tracking and resolution.
• Interact with offshore teams and ensure seamless communication between stakeholders.
• Work on Informatica support or coordinate with the Informatica team as needed.

What you’ll bring :

Soft skills :

Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini?

You will love this job because

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and / or experience for the position”