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Director of Operations

Director of Operations

Career Group CaboMexico City, Mexico
Hace 6 días
Descripción del trabajo

The Director of Operations will oversee the full operational strategy and execution of an ultra-luxury residential development and world-class golf resort. This executive leader will be responsible for all operational departments , ensuring seamless performance across real estate development, hospitality services, sales, finance, construction coordination, estate management, and owner relations .

In the absence of the Project Director, this role will act as the primary decision-maker and second-in-command , representing the project at the highest level with internal and external stakeholders.

This position requires a proven track record in ultra-luxury environments , strong financial acumen, operational excellence, and international leadership experience.

Key Responsibilities

Strategic & Operational Leadership

  • Lead, supervise, and integrate all operational departments (development, construction support, sales, marketing, finance, HR, hospitality, golf operations, estate management).
  • Develop and implement operational strategies to drive profitability, efficiency, and service excellence.
  • Ensure alignment between development phases, sales goals, and operational readiness.
  • Act as Project Director during his / her absence, with full decision-making authority.

Financial & Business Performance

  • Monitor and manage P&L, operating budgets, CAPEX / OPEX, and financial forecasting.
  • Identify revenue opportunities and cost optimization strategies across all business units.
  • Partner with finance to prepare performance reports and executive presentations.
  • Ensure ROI on every operational initiative and development phase.
  • Sales & Revenue Strategy

  • Oversee the luxury real estate sales strategy in alignment with market trends.
  • Collaborate with marketing and sales teams to position the development to UHNW buyers.
  • Drive cross-functional coordination between sales, operations, and guest / owner experience.
  • Support pricing strategies, revenue modeling, and high-end buyer relations.
  • Experience & Service Excellence

  • Ensure world-class service standards across residential, golf, hospitality, and lifestyle programs.
  • Implement ultra-luxury operational protocols, SOPs, and Forbes / Five-Star level standards.
  • Collaborate with architects, designers, and hospitality consultants to maintain brand vision.
  • Team & Stakeholder Management

  • Build, mentor, and lead high-performing multidisciplinary teams.
  • Establish strong relationships with investors, ownership groups, contractors, and strategic partners.
  • Represent leadership in executive meetings and project updates.
  • Create a culture of accountability, innovation, and excellence.
  • Requirements & Qualifications

    Minimum 7 years of experience in operations leadership (real estate, hospitality, resorts, or mixed-use developments).

    Minimum 4 years of experience in luxury real estate or resort sales leadership.

    Proven background in ultra-luxury environments (hospitality, real estate, private clubs, or integrated developments).

    International experience in at least 3 different countries (mandatory).

    Strong financial and operational management skills (P&L, budget, forecasting, ROI analysis).

    Experience leading large, multidisciplinary teams.

    Ability to operate strategically while executing with precision.

    Bilingual preferred (English + Spanish). Third language is a plus.

    Exceptional leadership, communication, and stakeholder management skills.

    Preferred Experience

  • Development or opening of luxury resorts, golf communities, or branded residences.
  • Collaboration with UHNW clients, private owners, or high-end real estate investors.
  • Familiarity with international standards such as Forbes, AAA Five Diamond, or branded luxury residences .
  • MBA or advanced degree in Business, Hospitality, Real Estate, or similar (preferred).
  • What We Offer

  • Opportunity to lead one of the most exclusive residential and golf developments in the region.
  • Executive-level decision-making authority and succession potential.
  • Competitive compensation package with performance-based incentives.
  • International, innovative, and luxury-focused work environment.
  • This is a rare opportunity to shape an iconic ultra-luxury development and lead operations at the highest level of excellence.

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