Temporary Contact Center Representative (Busqueda Urgente)...

Job Description

Job Summary :

The contact center representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution to last mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can generate genuine connections with customers and are passionate for customer experience.

Key Responsibilities :

• Provide world-class customer experience via inbound and outbound calls.
• Resolve last mile delivery logistics problems, assuring customer satisfaction.
• Coordinate communication between customers, delivery teams, stores and / or warehouses.
• Meet customer service KPIs targets.
• Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment.
• Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character.

Requirements :

Technical Skills and Competencies :

If you are excited about this opportunity and have the skills we are looking for, we encourage you to apply now and join our team in revolutionizing the logistics industry!