Digital Infrastructure Delivery Manager

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Product Owner - Americas Engineering Pod for iWPB Digital Platforms.

Role Purpose

This role is responsible for defining and prioritising the roadmap for infrastructure initiatives and products, ensuring they align with the strategic objectives of iWPB Digital Platforms and deliver value to our retail banking customers. You will work closely with our delivery and engineering teams, as well as our colleagues in ITID, to support the delivery of world‑class service across 300+ Digital Banking services globally. We offer a chance to broaden or deepen knowledge in global projects in a dynamic team, as well as great development opportunities in line with the bank’s strategy.

Main Activities

• Define and articulate the vision, strategy, and roadmap for the Americas Engineering Pod’s infrastructure products and initiatives, ensuring alignment with overall iWPB Digital Platform goals.
• Translate business needs and customer requirements into detailed user stories and acceptance criteria for engineering teams.
• Prioritise the product backlog based on business value, technical feasibility, and strategic importance.
• Manage initiatives which can provide new products to the business with a competitive edge.
• Manage initiatives which protect and secure new or existing services and products to the business.
• Work closely with engineering teams throughout the development lifecycle to ensure solutions meet product requirements and quality standards.
• Ensure operational and system tests are successfully completed and results are shared with teams.
• Provide estimates for recharge and resource to the business or application project manager.
• Ensure infrastructure billing is as per agreed estimates.
• Provide regular updates to relevant stakeholders with regard to the progress of infrastructure‑related tasks in relation to agreed timelines and milestones.
• Manage and report risks associated with the Infrastructure area.
• Ensure infrastructure deliverables are as per the agreed quality, cost, and on schedule.
• Conduct regular team meetings and produce periodic reports.
• Timely escalation of issues and mitigation actions.
• Manage and co‑ordinate with IT teams to resolve post‑production defects and provide regular updates.
• Act as the principal coordinating point for Infrastructure teams.
• Assist in the release of projects to production and provide post‑implementation support.
• Assist the Application PM from an Infrastructure perspective to ensure smooth handover to Support teams from the application end.
• Infrastructure life cycle management, including evergreening.
• Work closely with engineering teams to support the activities of infrastructure life cycle management, including patching, vulnerability fix, upgrade, evergreening and demise.

Qualifications Required

Lenguage Level

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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