Head of Sales and Acquisition Channels

Join to apply for the Head of Sales and Acquisition Channels role at HSBC.

Overall responsibility for sales and acquisition for all channels (Digital, Branches, ATMs and Contact Centre). Includes sales for all segments Wealth, Premier, Emerging Affluent and Payroll. Define strategy and the ideal mix of sales per channel. Define FRP per channel, product and segment and participate in the incentives score card definition for all Distribution roles.

Responsibilities

• Define ideal needs to develop digital and self‐service capabilities to optimise sales.
• Optimise the use of leads per channel and segment with CRM.
• Create governance committees with product areas and segments to define sales strategies.
• Collaborate with Risk Credit area to improve performance.
• Develop tools and MIS to review performance.
• Lead the distribution staff – 59+ employees – focusing on customer acquisition and relationship management with more than six million customers.

Principal Accountabilities

Functional Knowledge

Brand : HSBC

Location : Cuauhtemoc, Distrito Federal, MX, 06500.

Work style : Hybrid Worker.

Posted : 16 Oct 2025.

Seniority level

Executive

Employment type

Full‐time

Job function

Sales and Business Development

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to bring our employees to bring their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background or any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of labour and social rights.

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