Customer Service Manager (CSM)

About ROHA From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries : Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, dehydrated ingredients, and animal feed additives.

We are hiring Customer Service Manager

Reporting to CEO

Coordinate with Inventory Controller for any inventory issues / back orders.

Reviews customer returns / quality claims and issue credit notes prior to sending to Controller.

Motivates staff to achieve identified goals while providing superior customer service.

Report all pertinent information to the Operations Manager and perform additional duties that may be assigned by management.

Advanced proficiency in SAP (must-have)

Advanced conversational English