Technical Support & AI Operations Specialist

Location :  Mexico City – Chapultepec (Hybrid : at least 3 days per week in-office)

Type :  Full-time

Reports to :  Mexico Country Manager

CRiskCo

CRiskCo is a fast-growing fintech company transforming how financial institutions assess and manage SME credit risk. We use AI-driven analytics and SAT data to create powerful, real-time insights for banks, SOFOMs, and financial platforms across Mexico and LATAM. Our platform processes millions of transactions monthly, serving big brands clients.

We’re expanding our Mexico City team to support our clients and scale our operations using AI and automation.

The Role

We’re looking for a  Technical Support & AI Operations Specialist  — a hands-on problem solver who thrives at the intersection of  technology, data, and customer success .

You’ll be responsible for providing first-tier technical support to our clients, ensuring fast and efficient handling of requests, and helping us build smarter internal processes with AI-powered tools.

What You’ll Do

• Monitor and manage the support queue  — respond to incoming client requests, track their status, and ensure timely resolutions.
• Communicate with internal teams  — provide updates to our support and operations teams regarding client application status and performance.
• Manage users and permissions  — handle user accounts, authentication, and client-level access controls.
• Develop AI-based automations  — use Vibe Coding and other no-code / AI tools to build small-scale applications that enhance team productivity and support efficiency.
• Document processes and learnings  — maintain clear documentation of solutions, automations, and client configurations.

Who You Are

Why Join CRiskCo

How to Apply

Send your  CV or LinkedIn profile  and a short note on why you’re interested in this role to :

apply@criskco.com  (Subject : “Technical Support & AI Operations Specialist – Mexico”)