Senior Manager-Technical Operations Engineer

Overview

You Lead the Way. We’ve Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; and digital product and design across the American Express enterprise.

Responsibilities

• Hands-on engineer with expertise in developing complex, large scale enterprise applications / tools, including self-healing capability, automation, AI solutions, etc.
• Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments.
• Empower teams to automate demand driven scalable application deployments in test or production environments.
• Apply specialized knowledge of industry standards or practices to assigned initiatives to identify complex and or broad problems and issues and formulate recommendations.
• Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices.
• Drive the technical roadmap for runtime systems, ensuring the reliability, scalability, and performance of platforms.
• Establish and monitor key performance indicators (KPIs) for runtime and resiliency and drive continuous improvement efforts to meet or exceed these metrics.
• Provide technical thought leadership and guidance to the team, fostering a culture of innovation / automation, collaboration, and accountability.
• Act as a technical contributor by participating in architecture design, code reviews, and troubleshooting complex technical issues.
• Design and implement innovative solution / framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability.
• Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering.

Minimum Qualifications

Benefits

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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