Senior Account Manager (Monterrey)

Workplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, Mexico, Uruguay, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

• Description
• : Workplace Options has an exciting opportunity for a Senior Account Manager, LATAM, in our Monterrey, Mexico office. This would be a hybrid position with a mixture of home and office working days. The primary role of Senior Account Manager is to account manage a portfolio of clients, including business to business, third party and global clients. The position requires proactive account management, the ability to build strong business relationships and to professionally represent Workplace Options. The job holder is expected to retain existing business and generate additional revenue through up-sales and expansions of Workplace Options’ products and services. The position will involve regular travel throughout the LATAM region and occasional travel to the US and other locations.
• Responsibilities
• : - Providing account management for clients throughout the LATAM region. - Upselling and consultative cross-selling. - Close liaison with operations colleagues located in our general service centers. - Working effectively with WPO account managers in the US, Europe and Asia as part of our Global Account management team generally and in the management of specific global accounts. Working across global time zones when required. - Developing and implementing account management plans, including portfolio analysis, client contact, activity cycles, client retention and expansion activity. - Developing strong pro-active client relationships, understanding customer business requirements and exceeding customer expectations. - Generating growth within the assigned client portfolio by value-added solution sales of additional products and services to achieve set annual targets. - Undertaking planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity. Providing clients with utilization reporting, trend analysis and consultation to maximize the value of our services for the client. - Taking a lead role in responding to requests from clients for contract renewals and tenders relating to the assigned client portfolio. - Developing strong relationships with Workplace Options colleagues in all our territories. Active participation in supporting Workplace Options’ business objectives, projects and initiatives.

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