Talent.com
Esta oferta de trabajo no está disponible en tu país.
(01 / 10 / 2025) Engagement Manager...

(01 / 10 / 2025) Engagement Manager...

EntelluxMexico City, Mexico City, MX
Hace 9 horas
Descripción del trabajo

JOB DESCRIPTION

  • PMP Certified (or similar 3+ yr min EM / PM experience)
  • Strong communication skills, both written and verbal - ability to lead (and redirect as needed) a dynamic 2-way discussion with the customer specific to their project scope, requirements and questions
  • Ability to lead a team and navigate / succeed in a weak matrixed organization with various internal stakeholders (mgmt, resource mgrs, partner ecosystem, shared services, services sales, SAs) all with different priorities.
  • Ability to upsell to exec level stakeholders, PMs and admins (trusted advisor). Finding new opportunities when there are misalignments in scope, budget, timeline, expectations, etc
  • Ability to proactively avoid escalations and raise issues early. When they do happen, ability to understand the issue and mitigate / negotiate an agreeable outcome
  • Ability to work with client executives and manage escalations and situations dynamically.

Responsibility

  • Review Salesforce opportunity including SOW, QQ, services notes and assign resources included in salesforce account record
  • Identify / assess potential risks due to discrepancies between documents
  • Include risk conversations during internal KTs, discuss customer communication and mitigation strategies
  • Conduct internal KT with Account team (AE, CSM, TAM, Assist)
  • Complete project setup tasks
  • Clarizen
  • Project Google folder (to save all project collateral ~e.g. notes, recordings, sign-off emails, WSRs, etc.)
  • Create initial project schedule & set up tool (Smartsheet / Asana / Google Sheets, etc.)
  • Internal Slack channel
  • Weekly internal delivery team meeting
  • Conduct internal KT with Delivery team (validate scope & budgeted hours)
  • Conduct Intro call with Customer PM (customer and project dependent)
  • Schedule, prepare, conduct project Kick-off
  • Set customer expectations (SOW review (including key assumptions), cancellation policy, escalation prossscess, change order process, on-hold process, WAR projects, WSR contents, etc.)
  • Schedule & co-facilitate discovery session(s)
  • Facilitate review of the project schedule with ZD Delivery and Customer teams
  • Schedule & facilitate weekly project status meetings with Customer team
  • Schedule & co-create Design Sessions agenda
  • Distribute agenda to Delivery and Customer teams
  • Ensure meeting notes are documented & distributed; work with ZD delivery team to determine who will own for each meeting
  • Track action items & follow-ups in standard location shared internally & externally
  • Maintain Clarizen weekly
  • Submit & Approve time per policy
  • Validate start & due dates
  • Validate / complete milestones & tasks
  • Update resource forecasts / Work hours (minimum 4 weeks out)
  • Manage forecasted hours changes (concessions, FF uplift, Work hours reduction, etc.)
  • Review invoice reports (monthly)
  • Resolve customer invoice inquiries (as needed)
  • Request & manage resource assignments
  • Facilitate weekly internal ZD Delivery team meeting (can be done via Slack if sufficient)
  • Review forecasted Work hours
  • Escalate overallocation of resources to Delivery Managers
  • Review upcoming deliverables & timelines
  • Prepare & send Weekly Status Report (include Customer, ZD Delivery, ZD Account teams)
  • Review & confirm key project milestones (internally & externally)
  • Update & publish project schedule weekly
  • Coordinate dates with ZD Delivery team
  • Attend and be an active participant in Functional and Technical Design Sessions
  • Manage scope, tasks / action items, dependencies, issues, risks
  • , escalations
  • , Get to Green plan
  • Maintain clear customer expectations
  • Schedule deliverable review meetings as needed (e.g. FDD, TDD, etc.)
  • Schedule, plan, conduct SteerCo meetings (if applicable)
  • Manage changes to scope, budget, deliverables via Change Order process
  • Distribute Testing Best Practices Overview
  • Schedule & facilitate Testing Overview meeting
  • Distribute updated Testing Workbook to Customer Project Team
  • Promote Zendesk and look for expansion opportunities (increase scope, services, leverage all T&M budget, etc.)
  • Ensure meeting notes are documented & distributed; work with ZD delivery team to determine who will own for each meeting
  • Prepare & update Cutover Checklist
  • Plan & facilitate Cutover Checklist review meeting (include relevant Customer and ZD Delivery team members)
  • Validate go-live plan with Customer and ZD Delivery teams
  • Schedule & facilitate go-live check-in meetings
  • Ensure meeting notes are documented & distributed; work with ZD delivery team to determine who will own for each meeting
  • Manage & reconcile outstanding issues
  • Complete Project Closeout process including but not limited to :
  • Closeout email (and meeting if appropriate)
  • Clarizen
  • Salesforce Success Object (including CSAT survey)
  • Conduct Internal Handoff with Account (AE, CSM, TAM, PSE) and Delivery teams (via slack or meeting as appropriate)
  • Discuss potential expansion opportunities
  • Share lessons learned / participate in retrospective
  • Includes Delivery, Account, Pre-Sales teams
  • Crear una alerta de empleo para esta búsqueda

    Engagement Manager • Mexico City, Mexico City, MX

    Ofertas relacionadas
    • Oferta promocionada
    Upstream Strategy Advisor

    Upstream Strategy Advisor

    AramcoMexico City, D.F., Mexico
    Aramco energizes the world economy.Aramco occupies a special position in the global energy industry.We are one of the world’s largest producers of hydrocarbon energy and chemicals, with among the l...Mostrar másÚltima actualización: hace 26 días
    • Oferta promocionada
    Business Development Manager

    Business Development Manager

    Walmart de México y CentroaméricaMiguel Hidalgo, Mexico City, Mexico
    En Walmart de México y Centroamérica estamos comprometidos / as con una cultura de Pertenencia, por lo que buscamos incorporar el mejor talento basándonos en competencias, habilidades y potencial; no...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Sr. Manager Belonging

    Sr. Manager Belonging

    Walmart de México y CentroaméricaMexico City Metropolitan Area, Mexico
    La atracción del mejor talento es un factor estratégico para Walmart.Nuestro equipo está formado por profesionales de reclutamiento que trabajamos todos los días por innovar y hacer de la experienc...Mostrar másÚltima actualización: hace 27 días
    • Oferta promocionada
    Senior Recruitment Consultant, Technology

    Senior Recruitment Consultant, Technology

    HaysMexico City Metropolitan Area, Mexico
    Manuel Ávila Camacho 40, Torre Esmeralda 1, Piso 23, Lomas De Chapultepec III Secc, CDMX.What future do you want to create?. At Hays, we believe in being lifelong partners - to our people as well as...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Manager, Behavioral Science Consortium

    Manager, Behavioral Science Consortium

    Astellas PharmaMexico City, Mexico, Mexico
    At Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results. Everyone at Astellas has a responsibility for creating a brighter future fo...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Learning Management System Coordinator

    Learning Management System Coordinator

    HCLTechAzcapotzalco, Mexico City, Mexico
    HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by...Mostrar másÚltima actualización: hace 22 días
    • Oferta promocionada
    Sr Manager, Talent Development - Coaching Facilitation

    Sr Manager, Talent Development - Coaching Facilitation

    BICMexico City Metropolitan Area, Mexico
    Senior manager, People and Culture.Primary responsibilities include : .Partner closely with business leaders and HR Business Partners on the execution of Talent processes, the development of our High...Mostrar másÚltima actualización: hace 25 días
    • Oferta promocionada
    Workforce Manager WFM - BPO

    Workforce Manager WFM - BPO

    FoundeverMexico City Metropolitan Area, Mexico
    Chapultepec & Tlalnepantla (availability required for both sites).We are looking for a Workforce Manager with a strategic mindset and proven experience in leading Workforce Management operations in...Mostrar másÚltima actualización: hace 25 días
    • Oferta promocionada
    Engagement Manager

    Engagement Manager

    EntelluxMexico City, Mexico
    PMP Certified (or similar 3+ yr min EM / PM experience).Strong communication skills, both written and verbal - ability to lead (and redirect as needed) a dynamic 2-way discussion with the customer ...Mostrar másÚltima actualización: hace 8 días
    • Oferta promocionada
    • Nueva oferta
    (02 / 10 / 2025) Entity CCO...

    (02 / 10 / 2025) Entity CCO...

    HSBCMexico City, Mexico City, MX
    Role Purpose : This is a key role within Global Chief Control Office (CCO) Function that directly supports the Group’s Chief Operating Officers (COO) within HSBC, one of the world’s largest banking...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    CRM & Lifecycle Coordinator

    CRM & Lifecycle Coordinator

    Empresa ConfidencialMexico City Metropolitan Area, Mexico
    Más de 4 años de experiencia trabajando con estrategias de comunicación de e-Commerce en CRM.Experiencia manejando plataformas de CRM. se valora altamente el conocimiento de Braze.Sólido conocimien...Mostrar másÚltima actualización: hace 20 días
    • Oferta promocionada
    Entity CCO

    Entity CCO

    HSBCAzcapotzalco, Mexico City, Mexico
    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial service...Mostrar másÚltima actualización: hace 9 días
    • Oferta promocionada
    Team Leader, Operations and Support

    Team Leader, Operations and Support

    Rich Products CorporationCuajimalpa de Morelos, Mexico City, Mexico
    POSITION : Associate Manager, IT Operations and Support.As a leading global provider of comprehensive frozen food solutions, our portfolio includes creative solutions geared towards helping food ind...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Business Continuity Risk Manager

    Business Continuity Risk Manager

    HSBCMexico City Metropolitan Area, Mexico
    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to ...Mostrar másÚltima actualización: hace 20 días
    • Oferta promocionada
    Business Development Manager (Genetic / Diag / NGS)

    Business Development Manager (Genetic / Diag / NGS)

    Gene SolutionsMexico City Metropolitan Area, Mexico
    Gene Solutions is a pioneering and prominent genetic testing company in Asia dedicated to developing and providing access to next-generation genetic testing. Reproductive Health : Offering unique.NIP...Mostrar másÚltima actualización: hace 9 días
    • Oferta promocionada
    Associate Marketing Manager- KENDO

    Associate Marketing Manager- KENDO

    LVMHMexico City Metropolitan Area, Mexico
    Reporting to the Senior Brand and Marketing Manager for Fenty Beauty & Fenty Skin, the Associate Marketing Manager will be responsible for leading and executing the Digital, Social Media, and Influ...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Senior Manager Consumer Insights

    Senior Manager Consumer Insights

    KidZania MéxicoCuajimalpa de Morelos, Mexico City, Mexico
    Senior Manager, Consumer Insights.Mexico City (Global HQ) – with international scope.Senior Manager, Consumer Insights.This role will combine strategic thinking, methodological rigor, and storytell...Mostrar másÚltima actualización: hace 21 días
    • Oferta promocionada
    • Nueva oferta
    Sr Manager Client Engagement

    Sr Manager Client Engagement

    ScotiabankCiudad de México, Ciudad de México, Mexico
    We are committed to investing in our employees and helping you continue your career at Scotiabank.The Senior Manager, Client Engagement is responsible for overseeing programs that drive client enga...Mostrar másÚltima actualización: hace 14 horas
    • Oferta promocionada
    Associate Analytics Manager

    Associate Analytics Manager

    The Clorox CompanyTlalnepantla de Baz, México, Mexico
    The Associate Analytics Manager is responsible for enabling business growth through appropriate application of analytic methods, and business and consumer knowledge in the Business Units (BUs); ide...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Operations & PR Coordinator

    Operations & PR Coordinator

    Fueguia 1833Mexico City Metropolitan Area, Mexico
    Fueguia is a luxury brand specializing in the creation and production of perfumes.We are looking for a highly organized and proactive Operations & PR Coordinator to support the execution of operati...Mostrar másÚltima actualización: hace 10 días