Website Management / CMS Help Desk

Please upload your CV Resume in English.

Monthly salary : $1,500 USD

We are looking for a Website Management / CMS Help Desk Specialist to provide CMS support services on an ongoing basis for our client, who represents the highest level of sport in the United States. As part of the Digital Experience team, your responsibilities will include : support on their web and CMS platform, live matchday support and no-code page and section management on their various sites. (There will be no content creation or publishing).

Responsibilities :

• CMS and Web Platform training : Complete comprehensive training on our client's CMS and related technologies that power their websites.
• CMS and Web Platform Support :
• Respond quickly to troubleshoot and resolve issues reported by staff on the CMS or web platform
• Build and maintain a knowledge base of common questions and solutions
• On-call live match support :
• Monitor websites and active Slack channels during live match periods
• Troubleshoot and resolve any issues reported by staff
• Escalate to technology partners or staff should any major issue occur
• Create and manage new pages and sections on company websites :
• Use existing no-code tools to create new pages + sections (direction and content will be provided)
• Update navigation and page templates on sites
• Provide prompt, detailed, and professional technical communication

Requirements :

• 2+ years of experience with modern CMS + website management systems
• 2+ years of experience with WordPress
• Previous experience in digital media, digital sports media, or customer service roles is a plus
• High comprehension skills and fast-learner in dynamic environments
• Technical background preferred but not required
• Experience with Slack or similar communication tool
• Reliable, high-speed internet connection
• Ability to communicate technical concepts effectively in English with stakeholders and represent our client appropriately at all times
• Ability to complete training and demonstrate mastery of the technology platform before providing support
• Advanced level of English (read / written / spoken)
• Great writing skills
• Willing to work a unique schedule that includes a combination of standard business hours Monday to Friday and evening / night hours (Eastern Time) Friday, Saturday and / or Sunday, for a total of 40 hours a week

Benefits :

• A fully remote position with a structured schedule that supports work-life balance.
• Two weeks of paid vacation per year.
• 10 paid days for local holidays.
• Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.