Customer Support Agent - Phone Support

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Advanced English required

Workplace : Torre 2, Plaza Uptown Juriquilla.

Salary : $18,000 MXN per month before taxes

Minimum Qualification : Bachelor's degrees related to logistics from Mexico.

Schedule : Monday to Friday, 7 : 00 AM – 4 : 00 PM

Key Responsibilities

Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth

Monitor and support on-time delivery, damage-free services, and accurate billing

Proactively communicate with and respond to internal and external customers who request information by checking load status and / or resolving problems to achieve customer satisfaction and minimize service failures

Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.

Enter customer orders into the order management system to track loads and provide necessary information to operations teams

Obtain and document approval for accessorial charges and spot rates for assigned customers

Serve as a point of contact for customers regarding load updates and capacity availability.

Build and maintain relationships with new and existing customers.

Collaborate with other business segments to resolve load-related issues.

Provide internal support for logistics incidents.

Preferred Qualifications :

Ability to effectively transmit, receive, and accurately interpret ideas through various mediums Ability to adjust to new or changing assignments and processes

Ability to maintain composure under pressure Ability to manage multiple priorities

Ability to maintain professionalism while dealing with difficult individuals Sales focused

Ability to meet or exceed customer needs and expectations to provide excellent service

Embody a customer-centric mindset

Este puesto es con Hunt Mexicana, S.A. de C.V.