Field Services Engineer

Carestream is an Equal Opportunity Employer and we are looking for your talent as FIELD ENGINEER based in Monterrey, NL

Position Responsibilities :

• Focus on resolving customer’s issues to their complete satisfaction.
• Resolve the problems both remotely and in the field to the customers delight.
• Solves the customer’s problem the first time.
• Focuses in on break fix problems with the support of the COE team.
• Delivers solution to the customer and CSH on time and at the lowest cost possible.
• Adds knowledge articles to the Service knowledge management system.
• Establish good communications and relationship with customers.
• Present a professional image and promote customer confidence.
• Individual will contact customers, set up appointments, and communicate effectively during onsite visits.
• Responsible for parts ordering and management.
• Timely and effective repair of customer equipment.
• Follow escalation processes and communicate to the appropriate level regarding problem equipment orcustomer satisfaction issues.
• Ensures data integrity in call reporting, expense reporting and other administrative requirements.
• Diagnose / repair equipment according to established processes, documents, service manuals andsoftware tools.
• Performs equipment maintenance / installation according to specifications.
• Performs systems verification in accordance with policies and procedures.
• Train and provide simple repair information to customers for operating their system
• Attain system / customer knowledge to maximize system performance and customer satisfaction.
• Responsible for assigned and back up accounts and for growing the service agreement business.
• Able to work on standby and respond to call outs after hours.
• Some territories may require extended travel and overnight stay.
• Continues to develop skills towards new technologies

Required Skills & Education :

Desired Skills :

We offer : Monthly salary

Benefits above the law as : fondo de ahorro, seguro de gastos médicos mayores y dental familiar, seguro de vida, vales de despensa, bono anual por resultados, plan de retiro, company car including all the expenses, cell phone, laptop, tools, etc.

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID : 4364