We are looking for a skilled technical support specialist to join our team. This role involves providing efficient and effective support to resolve or escalate issues, ensuring a high level of customer satisfaction.
The ideal candidate will have strong technical expertise and excellent communication and interpersonal skills. They will be able to work under guidance to record and track reliability data for services and follow established service desk processes and procedures consistently.
Responsibilities include :
The successful candidate will be able to provide regular contributions to the knowledge base by ensuring troubleshooting steps and solutions are properly documented and upholding company mission and values through accountability, innovation, integrity, quality, and teamwork.
What we offer includes life insurance, major medical expenses insurance, minor medical expense insurance, savings fund 10%, food vouchers 13% and 30 days bonus.
Location : Position on site.
Aplicar En Specialist • Mexico City Metropolitan Area, MX