Java Application Operations Engineer

We're seeking skilled engineers to ensure seamless application operations. They will resolve incidents, perform root cause analysis, and maintain high availability and performance of Java-based applications.

Responsibilities

• Monitor systems, perform health checks, and ensure application availability.
• Triage and resolve incidents within agreed SLAs.
• Handle user queries, service requests, and application-related issues.
• Escalate complex incidents to L3 or development teams with detailed logs and impact analysis.
• Perform routine maintenance, deployments, and environment validation.
• Provide in-depth technical support for critical / complex issues in production.
• Perform root cause analysis (RCA) and drive permanent fixes.
• Analyze application logs, thread dumps, and memory usage to resolve performance bottlenecks.
• Collaborate with development teams to deliver hotfixes and patches.
• Optimize Java applications and middleware configurations.
• Support release management, deployment automation, and performance tuning.
• Mentor and guide junior support engineers.