We're seeking skilled engineers to ensure seamless application operations.
They will resolve incidents, perform root cause analysis, and maintain high availability and performance of Java-based applications.ResponsibilitiesMonitor systems, perform health checks, and ensure application availability.Triage and resolve incidents within agreed SLAs.Handle user queries, service requests, and application-related issues.Escalate complex incidents to L3 or development teams with detailed logs and impact analysis.Perform routine maintenance, deployments, and environment validation.Provide in-depth technical support for critical / complex issues in production.Perform root cause analysis (RCA) and drive permanent fixes.Analyze application logs, thread dumps, and memory usage to resolve performance bottlenecks.Collaborate with development teams to deliver hotfixes and patches.Optimize Java applications and middleware configurations.Support release management, deployment automation, and performance tuning.Mentor and guide junior support engineers.
Application Engineer • Monterrey, Nuevo León, México