Operations & Support Analyst (AI Startup – Remote LATAM / Bilingual)

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Operations & Support Analyst (AI Startup – Remote LATAM)

About the Company

Our client is a small but fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.

As they scale, they’re looking for a reliable and detail-oriented Operations & Support Analyst to manage client support tickets and keep daily operations running smoothly.

Position Summary

You’ll handle client support tickets, assist internal teams with scheduling and documentation, and coordinate simple vendor and logistics tasks.

This is a hands-on role in a lean international team where adaptability, communication, and follow-through are key.

Key Responsibilities

Client Support & Ticket Management

Manage incoming support tickets and ensure timely, professional responses.

Escalate or coordinate ticket resolutions across technical and operations teams.

Track issues, update FAQs, and identify opportunities for automation.

Operational Support & Coordination

Execute recurring operational and administrative tasks.

Support scheduling, documentation, and cross-team coordination.

Maintain and update internal process documentation (Notion, Google Docs).

Vendor & Logistics Assistance

Assist with vendor communication, assessment, and onboarding.

Maintain records and documentation for vendor relationships.

Qualifications

Experience & Skills

1–3 years of experience in operations, support, or administrative coordination.

Strong written and spoken English communication skills.

Excellent organizational and time-management abilities.

Experience using productivity tools (Google Workspace, Notion, Slack, Excel / Sheets).

Familiarity with support ticket systems (HubSpot, Intercom, Zendesk) is a plus.

Basic familiarity with AI tools (ChatGPT, Claude, Notion AI) or a strong interest in learning them.

Personal Attributes

Reliable and detail-oriented.

Comfortable working across multiple teams and priorities.

Curious about technology and automation.

Proactive, structured, and eager to grow in a fast-paced startup.

What We Offer

💵 Payment in USD (monthly contractor basis).

💰 Salary range : USD 1,000 – 1,400 / month , depending on experience.

🗓 Schedule : Monday to Friday, with flexibility for LATAM time zones.

🌴 Paid time off and local holidays included.

🌎 100% remote position with an international, collaborative team.