Manager, Value Strategy Services

Overview

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As the Manager of Value Strategy Services, you will lead a team of high-performing Value Strategy Service Associates who deliver data-driven insights, business value assessments, and strategic recommendations to ServiceNow’s top customers. Your team sits at the heart of customer transformation, partnering with Strategy Consultants and Value Strategists to articulate how ServiceNow drives tangible business outcomes.

You will guide the team in standardizing scalable consulting processes, ensuring excellence in financial modeling, data analysis, and strategic content development. You’ll also serve as a critical leader across Inspire Value — driving innovation, operational efficiency, and thought leadership as we scale to meet growing customer demand.

This Manager of Value Strategy Services is responsible for :

• Team Leadership : Manage, mentor, and develop a team of Value Strategy Services Associates across multiple regions.
• Strategic Oversight : Oversee the delivery of high-quality business value assessments (BVAs), value realization assessments (VRAs), benchmarking studies, and executive-ready presentations.
• Operational Excellence : Drive process improvements and standardization across value consulting workflows to enable consistent, high-velocity delivery.
• Cross-Functional Collaboration : Partner with Value Strategists, Account Executives, Solution Consultants, and other stakeholders to align customer engagement strategies.
• Quality & Enablement : Ensure tools, templates, models, and knowledge assets are continuously optimized and aligned with customer needs and business strategy.
• Innovation & AI Enablement : Encourage and guide the team in integrating AI-driven tools and methods into customer engagements and internal processes.
• 8+ years of experience in management consulting, value engineering, corporate strategy, or related roles — with at least 4+ years of people leadership.
• Strong analytical skills and financial acumen, including experience with ROI modeling, TCO analysis, and business case development.
• Proven ability to lead distributed teams in high-growth, high-performance environments.
• Expertise in strategic storytelling using PowerPoint and data visualization (Power BI, Tableau is a plus).
• Exceptional organizational and prioritization skills; thrives in fast-paced environments.
• Experience working cross-functionally and influencing senior stakeholders.
• Bachelor’s or Master’s degree in Business, Finance, Engineering, Economics, or a related field.
• Industry exposure to Financial Services, Telecom, Manufacturing, or Retail is a plus.
• Experience leveraging AI to drive business outcomes or productivity gains is highly desirable.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https : / / www.servicenow.com / content / dam / servicenow-assets / public / en-us / doc-type / other-document / careers / new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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