Customer Experience Representative [Inicio Inmediato]...

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Advanced English required

Workplace : Torre 2, Plaza Uptown Juriquilla.

Salary : $18,000 MXN per month before taxes

Minimum Qualification : Bachelor's degrees related to logistics from Mexico.

Schedule : Monday to Friday, 7 : 00 AM – 4 : 00 PM

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and / or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability.
• Build and maintain relationships with new and existing customers.
• Collaborate with other business segments to resolve load-related issues.
• Provide internal support for logistics incidents.

Preferred Qualifications :

Este puesto es con Hunt Mexicana, S.A. de C.V.