OPERATION STAFF (10 / 09 / 2025)...

Company Description

Trade W is a leading multi-asset trading platform with over seven years of industry experience, dedicated in providing global users with secure, convenient, and efficient trading solutions. As of now, over 5 million active users have easily accessed a wide range of CFD trading services, including forex, cryptocurrency, stocks, indices, metals, and commodities, via the Trade W app and website.

Job Description

Make outbound calls or send messages to assigned customers to build strong, positive relationships.

Achieve sales targets and objectives within the specified timeframe.

Develop and maintain relationships with both new and existing clients.

Present, promote, and sell services effectively using persuasive arguments to prospective customers.

Acquire comprehensive job knowledge, respond promptly and accurately to customer demands, and resolve user issues quickly and efficiently to enhance customer retention and satisfaction.

Assist in resolving customer issues, providing real-time technical support for initial troubleshooting.

Proactively identify, summarize, and verify potential issues from client feedback; escalate to relevant departments or propose actionable suggestions to support business improvement.

Stay updated on product knowledge, market trends, and competitors.

Provide regular reports on sales activities, opportunities, and results.

Complete tasks assigned by supervisors.

Requirements

Languages : Must be fluent in spoken and written Spanish and English. Proficiency in Chinese is an advantage.

Equipment : Candidate must have their own device for work.

Experience : Minimum of 2 years of experience in an operations role with set targets.

Skills : Resilience under pressure, excellent problem-solving abilities, and strong multitasking skills.

Industry Knowledge : Strong understanding of trading, investment, cryptocurrency, and the futures market.

Customer Service : Empathetic and patient in challenging customer interactions.

Industry Experience : Experience in fintech or other online industries is an advantage.

Work Arrangement : Fully remote position.

Salary and Benefits

Fully remote work environment

Performance-based commission

Extensive career development opportunities