Urgente! Drive Business Growth as a Sales and Service Leader...

Sales and Service LeaderWe are currently seeking a highly skilled Operations Manager to drive performance, efficiency, and growth in the region. This dynamic leader will oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality, and compliance.Lead large teams across multiple channels (voice, chat, email)Develop strategies to meet revenue and client growth targetsCollaborate with global teams for seamless customer experience and satisfactionThis role reports directly to the Global Director of Operations. Key responsibilities include : Monitor performance metrics, identify improvement areas, and implement corrective actionsImplement best practices to drive efficiency and sales / service qualityManage budgets while ensuring cost efficiencyThe ideal candidate will possess strong leadership abilities, exceptional communication skills, and expertise in operations, workforce management, and process improvement.