Representante de Servicio al Cliente Bilingüe - Español - Inglés – Remoto

Representante de Servicio al Cliente Bilingüe - Español - Inglés – Remoto

Bilingual Customer Service Representative –Spanish-English – Remote

Breaking News: TTEC obtained the “Best Workplaces 2022” recognition from CompuTrabajo, the employment leader in Mexico.

COVID-19 Note: For the safety of you and our employees, we have built a virtual recruitment process, online training, and every day when you log into work, you’ll be working from the comfort and security of your home (at least for now). The only reason you’ll need to enter our site is to sign your employment contract and pick up your work equipment. When it is safe to do so, we will all return to our site.

At TTEC, we’re all about the Human Experience. Elevated. As a Bilingual Customer Service Representative – English-Spanish working remotely in Leon, Guanajuato, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Advanced English and Spanish both written and spoken
• Open availability to work any shift, including evenings and weekends
• Ability to navigate through several web applications simultaneously (multitask)
• Competency using Microsoft Windows
• Live in Leon, Guanajuato or its surroundings – that’s perfect. Live in the Guanajuato State? That’s great too
• Internet download speed minimum of 20mps

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• Base wage up to 7,900 MXN plus performance bonus opportunities and yes all benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

#ttecmexico