Head Partnerships and Loyalty

Head Partnerships and Loyalty

Location : Cuauhtemoc, Distrito Federal, MX, 06500

Employment Type : Full-time

Seniority Level : Director

Job Function : Business Development and Sales

Role Purpose : The role holder will be responsible for the development and implementation of our partnership strategy and management of a number of key 3rd‐party partner relationships, including developing HBMX reward strategies to ensure commercial and customer outcomes are maximized. It is a leadership role that is also accountable for developing and implementing new partnerships (including agreeing commercial terms) and leading existing relationships (including payments partnerships) across our payments businesses in Mexico, with significant growth aspirations.

Responsibilities

• Lead the commercial opportunity and development activity with key scale technology partners (e.g. Apple, Amazon, Mercado Libre, Ocesa)
• Lead the development and customer offering of loyalty and rewards propositions
• Lead the oversight and improvement of the customer rewards experience
• Define, develop and implement a strategic roadmap for developing innovative solutions with partners, developing the IPs, delivering end‐to‐end solutions and ensuring that our cost reduction and revenue opportunities are maximized.
• Accountable for working on innovation solutions with technology partners, supporting countries to achieve their goals whilst also ensuring that the business achieves improved customer experience through the increased use of digital capabilities, resulting in reduced cost, and greater revenue through enhanced sales performance.
• Drive the design, baselining and action plans for partnership and rewards for HBMX.
• Deliver loyalty and rewards customer experience improvements and cost reduction benefits.
• Track and manage the relevant performance indicators vs benchmarks.
• New commercial relationships with top and up and coming merchants.

Principal Accountabilities and Responsibilities

Functional Knowledge

Equity, Diversity, and Inclusion

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect. HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other. At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights. “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‐being, balance and care”.

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