Salesforce Service Cloud Developer

Join Udemy. Help define the future of learning.

Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple : to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

Technical Problem-Solving : You can analyze complex business requirements and design elegant solutions that balance functionality, performance, and maintainability.

Technical Depth : You have a deep understanding of the Salesforce platform capabilities and limitations, allowing you to make optimal architecture decisions.

Key Skills :

• Advanced Apex development skills including bulkification, governor limit optimization, and asynchronous processing
• Expert-level Flow builder skills with the ability to create complex, multi-step flows
• Experience with SOQL and SOSL query optimization for large data volumes
• Demonstrated ability to design and implement custom APIs using Apex REST and SOAP services
• Version control expertise using Git, including branching strategies and merge conflict resolution
• Proficiency with developer tools including Developer Console, VS Code, and Salesforce CLI
• Understanding of security best practices including sharing architecture and permission sets

Collaboration : You excel at building relationships with team members and both technical and non-technical business partners to deliver integrated solutions that meet business objectives.

Flexibility : You adapt quickly to changing priorities and requirements while maintaining productivity and quality. You’re comfortable switching between configuration and code-based tasks as needed, approaching each challenge with the right tool for the job.

About this role

As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds, we are seeking a highly skilled Salesforce Service Cloud Developer to help design, build, and scale solutions that enhance our global customer support operations. Supporting both Direct-to-Consumer (DTC) and B2B (Enterprise) use cases, you will be instrumental in delivering complex, secure, and scalable implementations using both declarative tools and custom Apex / LWC development. You’ll collaborate closely with Product Managers, Admins, and cross-functional business partners to bring strategic initiatives to life—from advanced case management to AI-driven automation.

Responsibilities :

What you’ll have

5-10 years of experience developing and administering Salesforce Service Cloud, with emphasis on supporting global SaaS companies

Experience with Salesforce Experience Cloud, Workato, Gearset, and AI solutions are preferred.

Required Salesforce certifications : Platform Developer I certifications

Preferred Salesforce certifications : Experience Cloud Consultant

Hands on experience implementing complex Service Cloud solutions including Cases, Knowledge, Omni-Channel, and advanced automation

Advanced skill in both declarative development (Flow, Process Builder, Validation Rules) and programmatic development (Apex, Aura, LWR, Lightning Web Components, API integrations)

Experience working in an agile development environment with regular sprint cycles

Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.

Hiring Compensation Range : $1,440,000 - $1,800,000 MXN

Why work here?

You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.

AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

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