Technical Account Manager

About DEUNA 🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https : / / www.deuna.com / to learn more about us!

About the Role

As a Technical Account Manager (TAM) , you will be the primary technical point of contact for our merchants after their initial go‑live.

You will help monitor technical health, support incident management, answer ongoing technical questions, and guide merchants through future technical evolutions.

Your mission is to make sure every merchant is operationally stable, technically satisfied, and successful on our platform .

Responsibilities

Proactively monitor merchant technical health :

• Watch for increases in errors, declines, or anomalies.
• Raise flags internally when risks are detected.
• Be the main technical contact for merchant questions and doubts after go‑live.

Manage technical incidents :

Support technical change requests :

Requirements

What will you find when you join DEUNA?

Benefits

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