Systems Access -Management and Administration

Overview :

The Systems Access – Management and Administration role is responsible for managing credentials for MasTec client systems and supported platforms. This position requires technical expertise, strong troubleshooting and analytical skills, and effective communication to deliver high-quality service to both internal and external customers.

The ideal candidate is well-versed in systems engineering principles and has a solid understanding of enterprise systems architecture, deployment, and integration. Prompt issue resolution is essential to minimize downtime and maintain business continuity.

Responsibilities :

• Manage service requests for access credentials to MasTec client systems and platforms.
• Support internal (MasTec employees) and external (approved vendor personnel) customers.
• Vet service requests based on strict criteria, prerequisites, and requirements.
• Collaborate with stakeholders to ensure requests meet processing standards.
• Monitor processes, proactively identify issues, and ensure service quality.
• Ensure timely and efficient handling of service requests.
• Communicate clearly with customers regarding expectations and deliverables.
• Maintain accurate documentation, including job aids, access requirements, and troubleshooting guides.
• Provide weekly activity reports to management with insights and trends.
• Communicate with clients strictly within the defined scope of work.
• Share knowledge, best practices, and lessons learned to support knowledge management.
• Participate in quality assurance and testing activities as needed.
• Collaborate with team members and stakeholders to enhance customer satisfaction.

Qualifications :

Education and Work Experience Requirements :

Knowledge, Skills and Abilities Required :

Working Environment :