Qa Supervisor – Customer Support Quality & Coaching

OverviewQA Supervisor – Customer Support Quality & CoachingJoin to apply for the QA Supervisor – Customer Support Quality & Coaching role at DoorDash.About The TeamDoorDash's Merchant Experience Operations (MXO) Quality Assurance team is driven by a Merchant-First mentality — obsessed with ensuring that every interaction reflects consistency, fairness, and excellence.

As a QA Auditor, you'll bring a sharp eye for detail and a data-driven mindset to champion quality, ensuring our merchant partners always receive a world-class experience.In this role, you'll collaborate closely with the Quality Supervisor to refine QA processes, elevate training and content, and lead initiatives that strengthen teammate efficiency, productivity, and policy adherence.

Your work will directly contribute to our ultimate priority : delivering an outstanding experience for every merchant, every time.In-Office RequirementAt DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions.

This position requires an in-office presence at the DoorDash corporate office in Mexico City, and the employee must live within a commutable distance of the office.

In-office days are determined by the business and may shift depending on business needs.

Connect with the recruiter to confirm the current in-office requirements for this role.About The RoleAs part of the MXO Quality Assurance team, you\'ll play a key role in safeguarding a Merchant-First experience by ensuring every interaction reflects consistency, fairness, and excellence.

In this role, you will : Complete 100% of assigned audits on time, supplying actionable feedback that helps teammates grow while keeping merchants at the center of every decision.Deliver all assigned coaching sessions, turning feedback into opportunities for improvement and reinforcing behaviors that elevate the merchant experience.Participate in recurring calibration sessions with Operations and QA partners, ensuring accuracy and alignment on scoring standards to drive fair and consistent evaluations.

Conduct ad-hoc deep-dives and root-cause analyses (RCA), summarizing findings in clear project-management recaps to share trends and solutions with leadership.

Maintain expert knowledge of top merchant contact drivers by line of business (LOB), and share weekly focus areas to keep stakeholders aligned on merchant priorities.Recommend updates to training, knowledge articles, and SOPs that directly improve the merchant experience and support teammate efficiency.Train and mentor new auditors, reinforcing best practices, efficiency tools, and the Merchant-Obsessed mindset that defines our QA culture.You should be excited about this opportunity because...Your insights directly influence merchant satisfaction, shaping how thousands of merchants experience DoorDash support every day.You will collaborate closely with Quality peers, Operations, and Training partners who value data-backed recommendations that keep merchants front and center.You will contribute to and potentially lead key quality initiatives — from ensuring 100% audit and coaching completion to maintaining accuracy in calibrations — driving fairness, consistency, and merchant trust.You will have the opportunity to refine processes, recommend updates to training and SOPs, and deliver insights that boost productivity, policy adherence, and most importantly, the merchant experience.You thrive on precision, love turning data into action, and are passionate about elevating the Merchant-First journey at scale.We're excited about you because...Minimum 1-year Quality Auditor experience.Minimum 1-year with a Merchant LOB at least.Experience supporting multiple lines of businessExcellent written and verbal communication skillsAbility to work independentlyWell-organized and attentive to detailAnalytical and data-driven; root cause analysis is your specialtyImpeccable follow-up and follow-through capabilitiesAbility to excel in a fast-paced, team-oriented environmentTime Management while driving multiple deadlines simultaneouslyHave an owner mentality; you\'re focused on quality, output-driven, an extreme hustler, proactive,You demonstrate an understanding of 1% better.One team one fight mentality.Why You'll Love Working at DoorDash...We are leaders - Leadership is not limited to our management team.

It\'s something everyone at DoorDash embraces and embodies.We are doers - We believe the only way to predict the future is to build it.

Creating solutions that will lead our company and industry is what we do on every project, every day.We are learning - We\'re not afraid to dig in and uncover the truth, even if it\'s scary or inconvenient.

Everyone here is continually learning on the job, whether we\'ve been in a role for one year or one minute.We are customer-obsessed - Our mission is to grow and empower local economies.

We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.We are all DoorDash - The magic of DoorDash is our people, together, making our inspiring goals attainable and driving us to greater heights.We offer great compensation packages and comprehensive health benefits.Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC OnlyWe use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.

As part of the hiring and / or promotion process, we provide Covey with job requirements and candidate submitted applications.

We began using Covey Scout for Inbound from August 21,

• , through December 21,
• , and resumed using Covey Scout for Inbound again on June 29,
• .The Covey tool has been reviewed by an independent auditor.

Results of the audit may be viewed here : CoveyAbout DoorDashAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.

We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

We\'re committed to supporting employees\' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.Our Commitment to Diversity and InclusionWe\'re committed to growing and empowering a more inclusive community within our company, industry, and cities.

That\s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.If you need any accommodations, please inform your recruiting contact upon initial connection.To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.Seniority levelEntry levelEmployment typeFull-timeJob functionQuality AssuranceSign in to set job alerts for "Quality Assurance Supervisor" roles.

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