Assistant Collections Manager

About GoodLeap : GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.

Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand.

Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations.

Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.The Assistant Collections Managers primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience.

The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals.Essential Job Duties & Responsibilities : Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.Motivates collectors to achieve success and creates a team atmosphere.Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency.Conducts daily / weekly / monthly call calibrations, account reviews, and performance reviews with all direct reports.Manages workload (queues and dialer campaigns) to ensure daily / monthly targets are achieved.Required Skills, Knowledge & Abilities : Excellent project management skills and a positive attitudeDemonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwardsCreative and analytical thinker with strong problem-solving skillsMust demonstrate exceptional verbal and written communication skillsMust demonstrate ability to communicate effectively at all levels of the organizationAbility to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsAbility to motivate others to achieve maximum resultsAbility to drive results with geographically dispersed teamExperience Required : Minimum 5 years of experience in collections, financial services or relevant fieldMinimum 3 years of experience in a consumer collection management roleMinimum 3 years of call center management experienceAdvanced proficiency with computer functions with MS office suite strongly preferredAbility to lead or manage 10-15 high performing front line representativesExceptional communication skills including verbal, written, one-on-one and teamKnowledge of collection industry regulationsAbility to collaborate across departments to resolve customer concernsStrong leadership skills to motivate employees to achieve successExcellent problem-solving skillsGoal oriented focusing on both short and long term visionsUnderstanding of good collection practices and proceduresHigh School Diploma or GED RequiredBilingual (English / Spanish)Compensation : MXN $560,000 / annuallyAdditional Information Regarding Job Duties and Job Descriptions : Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position / department.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.

The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you Apply today