Employee Data Analyst

The Employee Data Analyst is a member of the Global Operations Centre (GOC)- Workday team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience. This role reports to the Supervisor GOC Workday and is critical to ensuring the success of our employees at Salesforce. Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.

The responsibilities of the Employee Data Analyst include but are not limited to the following :

• Process Manager Self-Service (MSS) for all kinds of transactions on Workday
• Audit Global work authorisation (GWA) for new hires and international transfers
• Case management - case triaging, adhering to TAT, meet CSAT expectations
• Contract management and Background Investigation Process management
• Identify and Perform data audits to ensure meeting clean data requirements
• Create and analyse various HR reports and monthly, quarterly dashboards
• Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
• Act as point of contact and subject matter expert(SME) for all things related to worker data, ensuring data integrity and global standardisation of key processes and transactions. Support team members as part of SME role
• Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
• Participate in testing(UAT) and implementing system upgrades and rollout of new features
• Own data integrity of all employee change transactions by following the outlined peer review / audit process
• Ensure compliance with audit requirements by completing work correctly and timely
• Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
• Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
• Participation in related projects such as Mergers and Acquisitions, System related projects, and other project roll outs
• Work collaboratively across a global team to continuous improvement
• Bring process optimisation ideas to meet our efficiency goals
• Process transition from COEs and Regional teams to GOC

Required skills / experience :

Requirements For Success :

1. Problem Solving : uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity

2. Communication : Possess excellent presentation skills and comfort presenting to upper management

3. Priority Setting : Ability to work well under pressure, handle multiple tasks in a fast-paced environment

4. Customer Focus : Ability to work cross-functionally and manage multiple responsibilities with tight deadlines

5. Detail Oriented : Focus on data accuracy and system integrity

6. Trust : Demonstrated ability to handle highly sensitive data

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