As a process management expert, this role will play a pivotal part in optimizing business processes to drive efficiency and effectiveness. Working closely with the digital operations team, you will be responsible for overseeing and redesigning existing processes to meet organizational goals.
Required Qualifications
- 5-6 years of experience in digital operations or process improvement, preferably within life sciences or consulting organizations.
- Strong understanding of digital lifecycle and marketing operational workflows.
- Hands-on experience managing PMO deliverables that support commercial, marketing, or operations teams.
- Excellent project management and change management skills.
- Proficiency in using process mapping and analysis tools.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical and problem-solving skills.
Preferred Skills
Proficient with creation of executive presentations, dashboards and status updates for leadership.Knowledge of process modeling and improvement methodologies is desirable (e.g., Six Sigma, Lean, BPM).Proficiency in project management software, eg. Workfront.Familiarity with GenAI platforms, content enablement solutions, or workflow / PMO tools.Experience with Smartsheet, Veeva Vault Promomats, or other enterprise collaboration tools.Key Responsibilities
1.Process Design and Documentation :
Design and document new processes or improve existing ones to enhance efficiency and productivity.Develop comprehensive documentation of digital processes, guidelines, and standard operating procedures (SOPs) for each capability.2.Process Adoption & Change Management :
Promote tool adoption and process standardization by ensuring adherence to governance and operational frameworks.Create and execute training plans, onboarding materials, and communication strategies to drive engagement and adoption of internal tools.3.Monitoring and Optimization :
Continuously monitor and evaluate the performance of processes to identify opportunities for further optimization and automation.4.Internal Product Management
Collaborate with leadership to shape product strategy for new capabilities / products, feature roadmaps, and release plans for internal tools supporting digital operations.We are seeking an experienced professional to join our team as a Business Process Manager.
This role will involve working closely with stakeholders to design and implement efficient business processes that drive growth and improvement.
We offer a competitive compensation package and opportunities for professional development.