Lead / Staff ML Engineer

Overview

Lead / Staff ML Engineer

Mexico City

We\'re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM and pioneering the next frontier of enterprise AI with AgentForce. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you\'ve come to the right place.

In this role, you\'ll have the opportunity to make an outsized impact on Salesforce\'s marketing initiatives, helping to promote our vast product portfolio to a global customer base, including 90% of the Fortune 500. By driving state-of-the-art ML solutions for our internal marketing platforms, you\'ll directly contribute to enhancing Salesforce\'s marketing efforts. Your ML expertise will play a pivotal role in accelerating Salesforce\'s growth. This is a unique chance to apply your passion for ML to drive transformative business impact on a global scale, shaping the future of how Salesforce engages with potential and existing customers, and contributing to our continued innovation and industry leadership in the CRM and Agentic enterprise space.

We are seeking an experienced Lead / Staff Machine Learning Engineer to support the development and deployment of high-impact ML model pipelines that measurably improve marketing performance and deliver customer value. In this critical role, you will collaborate closely with Data Science, Data Engineering, Product, and Marketing teams to lead the design, implementation, and operations of end-to-end ML solutions at scale. As a hands-on technical leader, you will own the ML lifecycle, establish best practices, and mentor junior engineers to help grow a world-class team that stays at the forefront of ML innovation. This is a unique opportunity to apply your passion for ML and to drive transformative business impact for the world\'s #1 CRM provider, shaping the future of customer engagement through AgentForce - our groundbreaking AI agents that are setting new global standards for intelligent automation.

Responsibilities

• Define and drive the technical ML strategy with emphasis on robust, performant model architectures and MLOps practices
• Own the ML lifecycle including model governance, testing standards, and incident response for production ML systems
• Establish and enforce engineering standards for model deployment, testing, version control, and code quality
• Implement infrastructure-as-code, CI / CD pipelines, and ML automation with focus on model monitoring and drift detection
• Design and implement comprehensive monitoring solutions for model performance, data quality, and system health
• Lead end-to-end ML pipeline development focusing on optimizing model cost and performance as well as automating training workflows
• Collaborate with Data Science, Data Engineering, and Product Management teams to deliver scalable ML solutions with measurable impact
• Provide technical leadership in ML engineering best practices and mentor junior engineers in ML and MLOps principles

Position Requirements

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