Remote Client Success Manager

Job Title : Remote Client Success Manager (100% Work From Home)

Location :

Remote from Latin America

Position Type : Full-time

Salary

: $2,500 USD / month + performance bonus ($50k USD OTE / year) paid via direct transfer

Schedule :

Monday to Friday, 9 : 00am to 5 : 00pm Eastern Time

Job Overview

Our client is the largest and most trusted digital platform in cannabis, connecting millions of consumers with the brands, products, and education they care about most.

They work with dispensaries and global brands alike to drive awareness, traffic, and sales in a compliant, scalable way.

They combine media, creative, and performance marketing to help their partners drive real business results—whether that's store visits, online sales, or brand awareness.

Their SaaS-based revenue model is built for scale, and the client relationships are rooted in long-term success, not one-off campaigns.

As a Client Success Manager, you'll play a strategic role in helping clients achieve measurable growth.

You\'ll work with some of the most forward-thinking cannabis brands, leveraging our client\'s audience, tools, and data to deliver proactive solutions, reduce churn, and drive expansion.

Your focus : drive retention, grow revenue, boost satisfaction, and maximize lifetime value.

You'll collaborate cross-functionally with delivery, creative, and analytics teams to ensure every client gets proactive insights, measurable impact, and a clear path to success.

This isn't a reactive role.

You'll own commercial outcomes, think like an operator, and act like a trusted growth advisor.

Are you ready to join a team that's client-obsessed, data-driven, and reshaping the cannabis space?

Responsibilities

Account Ownership : Manage a portfolio of 25+ clients, with full responsibility for retention, growth, and satisfaction

Strategic Planning : Lead monthly and quarterly business reviews, define client success plans, and align stakeholders around shared KPIs and outcomes

Performance Monitoring : Track campaign results, client feedback, and usage trends to demonstrate value and improve ROI

Cross-Functional Execution : Partner with Paid Media, Content, Design, and Analytics to ensure delivery matches business goals

Retention Strategy : Monitor account health, identify risks early, and take action to prevent churn

Upsell / Cross-Sell : Identify client growth opportunities, align solutions to business goals, and partner with sales to close

Client Advocacy : Be the voice of the client internally—flagging needs, blockers, or opportunities to improve our services

Qualifications, Skills and Key Competencies

3–5+ years as a Client Success Manager or Account Manager in a digital marketing agency is a must

Proven experience managing campaigns or client relationships that span email marketing, paid media (Meta, Google, programmatic), SEO, and paid social

Experience managing recurring or SaaS-style revenue accounts

Proven ability to reduce churn and drive meaningful upsell / cross-sell growth

Data-driven mindset and comfort with reporting on KPIs like client retention, CSAT, and upsell performance

Strong understanding of digital marketing channels and confident in leading performance reviews with senior stakeholders

Proficiency with client and project management tools (e.g., ClickUp, HubSpot, etc.)

Experience with analytics platforms such as Google Analytics 4 (GA4), Google Search Console, and Google Tag Manager (GTM)

Familiarity with eCommerce platforms like Shopify, WooCommerce, etc.

Who You Are

A strategic thinker who's obsessed with client outcomes—not just campaign delivery

Deep working knowledge of email marketing, paid media, paid social, and SEO — you can confidently speak to strategy, performance metrics, and growth levers in each

Proactive, curious, and confident making decisions and pushing projects forward

Revenue-minded and comfortable having commercial conversations

A natural collaborator who thrives in cross-functional teams

Ready to grow your career in a high-performance, high-autonomy culture

Performance Metrics You'll Be Measured On

Client Retention Rate

Net Revenue Retention

Upsell / Expansion Revenue

Application Disclaimer : Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice / Video Recording is REQUIRED

Your application CANNOT be considered without a voice or video recording.

It must be at least 30 seconds long and in English.

Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions : Each application includes knockout questions designed to verify minimum qualifications required by the client.

If you answer NO to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role.

Please note that the citizenship question is also a knockout if you answer YES as we are only able to hire Latin American talent based in Latin America.

Apply Wisely : To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications.

Applying to roles you don't qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder : All important updates will be sent via email, so be sure to check your inbox and spam / junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!

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