Customer Service Representative

ExperienceExperiencedType of contractPermanentType of jobSupply chainAbout Albea & the Product line that is recruitingAlbéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging.

Our site, Albéa Querétaro is specialized in Laminate Tubes for Oral Care, Hair Care, Cosmetics & Phamaceutical Markets.

Scope Sales : Manage of 14 mio demand / MonthCustomers : 8Reports to Supply Cahin ManagerMain activities Manage customer service efforts to insure appropriate levels of customer responsiveness.Manage and ensure accuracy of data in SAP to show customer requirements & promises on SAP, including new project development.Participate in / identify continuous improvement projects to further our Lean to Win execution.Oversee liability negotiation processes to achieve inventory control goals.Convert corporate initiatives into language & priorities for local supply chain execution.Assure proactive actions in case of crisis.Manage & cross-train customer service team to empower their action within business.Accountability including KPIs Guarantee customer gets their product as promised in quantity and time as promised & continuously pursue to get customer what he requested.Guarantee liability negotiation is follow up in weekly basis.Manage customer service efforts to insure appropriate levels of customer responsiveness.Guarantee problems are escalated on timeGuarantee sales vs forecast accuracyGuarantee X projects for continuous improvements.Profile (Experience & qualifications) Bachelor degree (Industrial Engineering, Supply Chain Management, Accounting, Business Admin, a plus).

SAP mandatoryKnowledge / Technical Skills required Strong ERP and data analytics background (data mining).

Work with partners to work with the ERP systems interactively.Proficient in the use of MS / Office productsLeadership skills Engage & Act - Manages priorities, Acts at the right time and decisively.Win as One Team -Breaks silos.

Actively supports and contributes to the success of other departments.Achieve Goals - Honors commitments.

Finishes what s / he has started.

Ensures customer satisfaction.