Customer Service Representative

About the job

Who are we :

Antolin is a leading global automotive supplier; we are experts in designing, manufacturing, and supplying innovative solutions for vehicles around the world. Our product portfolio includes trim, headliners, and cockpits, as well as lighting and other interior systems. We offer comprehensive solutions with a focus on quality, safety, and sustainability. Our products are used in many of the world’s leading car brands. In fact, Antolin equips nearly 600 vehicle models around the world.

With over 120 plants in 25 countries, Antolin has achieved this strong industry presence through over seventy years of working with our customers in order to develop a complete cycle of component manufacturing, from their conception and design, through the development and validation stages, to their industrialization and sequenced delivery.

We are working hard on spearheading the transformation that the automotive industry is currently experiencing with regard to vehicle interiors by collaborating with our customers. We do so in order to develop more sustainable and technologically advanced vehicles that are also adapted to the new needs and requirements of their passengers.

As part of this transformation, Antolin is committed to a sustainable business model that focuses on and creates value for all its stakeholders, including its customers, employees, investors, suppliers, and society as a whole.

Mission :

As CUSTOMER SERVICE you are responsible on Monitor customer requests, negotiate increments and decrements with customers. Guarantee the completion of requests, obtain portal scorecards. Respecting and promoting the Values & Objectives of ANTOLIN SALTILLO.

Responsibilities :

• Receive the customer request and standardize it using the MPS.
• Support the customer service team, calls, correspondence, customer service and internet. Elaboration and revision of the embarkation programs assuring that balancean of acuerdo at the time of unloading, loading, and preparation for embarkation.
• Ensure correct ASN shipping and paper for the correct cruce and shipment processing.
• Assume with the programmer and the materials planners first the customer's requests.Supervision of the follow-up of critics, of supply of goods and sales.
• Generate the sales report.
• Confirm regularly the quantity of shipments on board and the production schedule together with the team.
• Ensure and maintain the correct usage of accumulated and requested by the customer.
• Review critical material to ship regularly, ensuring customer's specifications.

What we are looking for :

What can we offer you :

You will be part of a highly engaged multinational with international career opportunities.

We offer you a learning journey adapted to your profile.

You will work on international projects for world- renowned companies in Automotive sector.

You can find an Open Environment to learn new technologies.

Here at Antolin, we are an equal opportunity employer and value diversity in our workplace. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics. We encourage applications from all individuals and strongly support diversity in our workplace. We strive to create an inclusive environment for everyone, and we are committed to treating everyone in a fair and equitable manner. We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive work environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. The Company reserves the right to revise the job description at any time. Duties, responsibilities or activities may change, or new ones may be assigned at any time with or without notice. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Please contact your resume at : aadib.valero@antolin.com