(CE13CSM) Customer Success Manager - Remote, Guadalajara / CDMX

Overview

We are looking for a seasoned Customer Success Manager (CSM) to join our client's growing team and take ownership of enterprise customer relationships. This role is critical as we expand into larger accounts (1,000-10,000+ employees) and need a trusted partner who can confidently navigate complex organizations, drive adoption, and identify expansion opportunities.

This is not a junior CSM role. You will be expected to own relationships at a strategic level, lead a pod of creative and design specialists, and act as the quarterback who ensures value realization and customer growth.

Responsibilities

• Own and manage a portfolio of enterprise customers, building deep relationships with senior stakeholders.
• Navigate complex org structures, identify decision-makers, and ensure product adoption aligns with client KPIs.
• Lead and mentor a pod of Designers / Creative Specialists, providing strategic direction while ensuring delivery excellence.
• Partner with leadership to drive renewals and expansions acting as a trusted advisor who can influence outcomes.
• Prepare and lead QBRs, strategic reviews, and executive-level conversations.
• Proactively identify risks and create action plans to address challenges before they escalate.
• Collaborate cross-functionally with implementation, support, and product to ensure customer needs are met.
• Serve as a role model for the CSM team, helping to uplevel processes and best practices.

Qualifications

#J-18808-Ljbffr