Service Delivery Director

Overview

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to moving forward to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Service Delivery Director is a key leadership role responsible for managing a service organization and its portfolio of accounts to build and maintain strong, lasting relationships with Kyndryl's clients.

The main responsibilities of this role are centered on :

• Client Management and Governance : Serving as the face of Kyndryl and acting as a trusted advisor. This role is directly responsible for client governance, ensuring high client satisfaction, as measured by NPS.
• Financial Management and Growth : Leading the financial success of projects under their management by owning the P&L. This includes optimizing profitability and identifying new opportunities to generate greater value and expand the business.
• Operational Excellence : Ensuring services are delivered with the highest quality and efficiency. The role drives innovation through automation and the implementation of strategic solutions that help clients modernize and protect their IT environments.
• Strategic Leadership : Actively contributing to Kyndryl's Sector, Solution, and Community initiatives, driving collective success and shaping the future of the company's service delivery.

This position is designed for a leader with a strategic vision and a proven ability to deliver tangible results. It is for someone who not only executes but also seeks to transform the future of the IT services industry.

Your Future at Kyndryl

Kyndryl has a global footprint, which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

Who You Are

Job Qualifications

Executive Profile Summary

A professional with over 10 years of experience in management and director-level roles, leading project management and service delivery. Proven ability to lead cross-functional teams and thrive within large-scale organizations.

This profile is distinguished by a strong growth mindset, an unwavering focus on client success, and an open and inclusive mentality.

Key responsibilities include managing and governing large B2B contracts, optimizing profitability through P&L management, and identifying new business opportunities to expand revenue.

Possesses the ability to act as a trusted advisor to clients, capable of articulating comprehensive solutions that span multiple service areas.

Relevant certifications such as PMP, ITIL, Six Sigma, and Cloud are highly valued, as is experience in implementing service automation projects and successfully managing long-term client relationships.

English Level : Advanced (Mandatory)

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. Our Kyndryl Inclusion Networks are one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referrals

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact\'s Kyndryl email address.

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