Sales Support Specialist / Customer Services

We are looking for a skilled and organized Sales Support Specialist to coordinate daily sales support activities and provide guidance to a small team of analysts. This role requires a solid understanding of sales operations, the ability to work cross-functionally, and a proactive mindset to drive efficiency, meet KPIs, and solve problems.

The ideal candidate will bring previous experience supervising or coordinating the work of others, even in a small team or informal setting, and is ready to take ownership of day-to-day operations. Strong communication, accountability, and a hands on approach will be key to success in this role.

Responsibilities :

• Supervise and support a small team of Sales Support Analysts, coordinating their daily activities and ensuring timely execution of tasks.
• Monitor team performance against KPIs and ensure accountability in task execution.
• Coordinate directly with Sales, Operations, Production, and other teams to align priorities, clarify requests, and resolve order-related issues.
• Review and validate quotes, contracts, order documentation, and data prepared by the team, ensuring accuracy and compliance.
• Generate and analyze sales reports to support decision making and monitor performance indicators.
• Identify and implement process improvements to increase efficiency and accuracy across the sales support function.
• Provide coaching and guidance to junior team members, sharing best practices and supporting onboarding as needed.
• Handle escalations related to customer requests, delays, or internal coordination issues.
• Ensure data integrity in CRM and operational systems, collaborating with other departments when updates or corrections are required.

Requirements :