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We are currently seeking a Customer Services Project Manager for a global technology company specialized in advanced digital imaging, visualization and collaboration solutions serving the cinema and entertainment industries worldwide.

This opportunity is ideal for professionals with strong operational project management experience in fast-paced customer-facing environments where execution timing, deployment coordination, logistics, service quality and issue resolution are critical to business success.

IMPORTANT: This is NOT an IT Project Management position.

We are specifically looking for professionals with operational backgrounds in entertainment, electronics, audiovisual, telecommunications or large-scale deployment environments — not software development or traditional IT delivery profiles.

Ideal candidates may come from industries such as:

• Entertainment & Live Events
• Audiovisual Production
• Consumer Electronics
• Telecommunications Infrastructure
• Professional Display & Visualization Solutions
• Technical Operations & Field Services

Candidates with experience in organizations related to live entertainment, broadcasting, streaming platforms, electronics manufacturing, telecom carriers, AV integration or customer deployment operations are highly valued.

What Makes This Opportunity Attractive

• Exposure to high-visibility cinema and entertainment technology projects across LATAM and the US
• Regional interaction with engineering, logistics, product, commercial and customer operations teams
• Direct communication with strategic customers and key decision makers
• Dynamic operational environment focused on innovation and customer experience
• Opportunity to work with advanced cinema projection, HDR and visualization technologies
• High-impact regional role within a globally recognized technology organization

Key Responsibilities

• Manage customer projects from kickoff through final operational delivery
• Coordinate cross-functional teams including logistics, engineering, service, operations and support
• Monitor timelines, execution risks, deployment changes and customer expectations
• Lead customer communication regarding project status, escalations and operational updates
• Ensure high standards of service quality, execution efficiency and customer satisfaction
• Coordinate deployment schedules, site readiness and operational follow-up activities
• Support continuous improvement initiatives across customer operations and project execution

Ideal Background

• Experience managing operational or customer-facing projects in dynamic environments
• Strong exposure to Supply Chain, Logistics, Quality, Deployment Operations or Service Delivery
• Experience managing timeline changes, scheduling adjustments and operational escalations
• Ability to coordinate multiple stakeholders simultaneously under pressure
• Strong communication and relationship management skills
• Advanced English communication required
• Organized, proactive and solutions-oriented mindset
• Experience handling multiple projects and priorities simultaneously

Experience in cinema technology, audiovisual integration, projection systems, entertainment operations or customer deployment environments is considered a strong advantage, although not mandatory for the right profile.

Interested candidates are welcome to apply or share their CV confidentially.

This is an excellent opportunity to join a globally recognized technology company with strong regional exposure and participation in some of the most innovative entertainment technology projects in the market.

Job Type: Permanent

Education:

• Bachelor's (Preferred)

Experience:

• Customer Project Management : 5 years (Required)
• Supply Chain, Logistic, Quality: 5 years (Prefered)

Language:

• English (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: Hybrid remote in 05348, Santa Fe Cuajimalpa, CDMX

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