Technical Account Manager, Auth0

Overview

Join our team as an Auth0 Technical Account Manager (TAM) within the Okta TAM organization. This role specializes in the Auth0 platform, a scalable authentication and authorization solution for Consumer and SaaS applications. You will work with a portfolio of well-known brands, acting as an identity coach to guide them from early lifecycle to long-term value realization and security improvements.

The Okta Technical Account Management Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding identity decisions and long-term identity vision, covering customer identity, workforce identity, and security posture while driving value in Okta’s product suite and retention at renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specializes in the Auth0 platform, an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. You will work with a portfolio of well-known brands on their Auth0 implementations as an identity coach, building close relationships with technical stakeholders from early in the customer lifecycle to learn their business, goals, challenges and technical landscape, ensuring Okta delivers a long-term strategic plan to solve these challenges and realize value from their Auth0 platform investment.

What you’ll be doing

• Serve as a trusted Identity Coach, guiding customers to achieve objectives through timely technical guidance, enablement, and best-practice sharing
• Learn customers’ business deeply to gain insights into their strategies, goals, and challenges from an identity perspective
• Build and nurture long-term relationships with stakeholder personas from developers to C-level executives, turning customers into Auth0 champions
• Conduct regular customer meetings with executives to recap value, progress, and future roadmaps
• Conduct regular customer meetings with technical practitioners on identity solutions and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to increase customer adoption and identify growth opportunities that solidify Auth0 commitments
• Analyze trends, identify improvement areas, and take action to optimize outcomes
• Act as a product evangelist, educating customers on new features and roadmap alignment
• Represent the voice of the customer to shape company strategy and roadmap alignment

Requirements

OAuth, OpenID Connect, SAML 2.0

Our values

Core competencies expected of our people :

We value lifelong learners and diverse experiences. If you think you’d be a great fit, tell us about yourself.

Additional information

Okta is committed to flexible work arrangements where feasible. Some roles may require travel or in-person onboarding. By applying, you consent to the retention of your data for consideration for future roles. Details on privacy practices are available at Okta’s privacy policy.

What you can look forward to as a Full-Time Okta employee

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, disability, or veteran status. Reasonable accommodations are available on request.

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