Manager, Global GBS Change Management

Overview

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Job Description

GBS Global Manager of Change Management

Location : Mexico City, Mexico

Responsibilities

• Lead change across the project lifecycle using the Kraft Heinz Change Management Methodology to drive Change Management across projects and integrate change management activities across the project lifecycle phases, including Change Management for Agile projects.
• Serve dotted-line manager to junior level Change Managers and Change Production team members.
• Perform detailed Change Impact Assessments to understand impacted stakeholders, how they’re impacted, when, and the recommended interventions by audience.
• Perform Stakeholder Analysis to determine how to effectively manage key stakeholders affected by the project.
• Develop the Case for Change to define the key messaging required by the audience.
• Create detailed and proactive Communication Plans and develop strong project communications.
• Partner with GBS and Corporate Communications to ensure key project messaging is communicated appropriately using the proper channels, branding / templates, and timing.
• Provide strategic insight into the development of training and deployment plans and content.
• Present Change Management status, issues, and risks during regular project status meetings and develop executive-level presentations to inform stakeholder decision-making.
• Develop comprehensive Change Management Plans by project and manage and execute against those plans.
• Partner with Project Management teams to ensure Change Management is built into overall Project Plans and timelines.
• Manage training development, logistics, and delivery plans for implementation of changes.
• Measure change sentiment and / or commitment by performing Change Readiness Assessments pre-go-live and post-go-live feedback surveys, and adjust Change Management Plans accordingly.
• Gather Lessons Learned and share with Project and Change Management Teams to continually adapt and improve approaches.
• Act as a coach for Leaders to fulfill the role of Change Sponsor on projects.
• Report to Group Lead, Global Change Management, with regular Change Management status and progress, and escalate project issues and risks as required.
• Develop, gain approvals for, and execute Change Management and Communication Plans for multiple projects.
• Report portfolio / direct report status to the Sr. Manager of Global Change Management and escalate risks / issues as needed.
• Deliver and sustain outcomes by building targeted plans (communications, sponsor roadmaps, coaching, training, resistance), ensure plan quality and execution with initiative owners, identify and mitigate people-side risks, and track adoption / utilization / proficiency for projects across the organization.

Qualifications

Location

Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity and other protected classes .

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Manufacturing

Industries

Food and Beverage Services, Manufacturing, and Food and Beverage Manufacturing

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