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Solo Quedan 15h! Human Resources Operations Specialist...

Solo Quedan 15h! Human Resources Operations Specialist...

InfosysMexico City, Mexico, MX
Hace 14 días
Descripción del trabajo

Job Title : HR Operations Specialist – Especialista de procesos de RH

Location : Cuautitlán Izcalli, Edo. Mex.

Department : HR – People Services

Mandatory :

  • Graduate - BA or equivalent.
  • Minimum 2 years of experience in HR Operations, Change Management.
  • Experience in ESS portal
  • Strong communication skills in both English and Spanish.
  • Knowledge of HR policies, procedures and employment laws
  • Results and deadline driven.
  • Proficient in HR platforms (People Soft, Workday etc).

Nice to have :

  • Workday Experience.
  • Key responsibilities :

  • Process & do quality checks on HR transactions which may include :
  • New hires
  • Employment data changes
  • Terminations / Retirements
  • Earnings / deduction transactions
  • Resolve and handle tier 2 & 3 transactional and administrative issues relating to areas such as leave administration, wage statements, unemployment claims, benefits administration etc. through comprehensive and accurate research within commitment guidelines
  • Identify trends and high-volume inquiries that may indicate corporate-wide issues; get the team prepared to handle such high volumes at times
  • Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols
  • Maintain & report on service level agreements
  • Evaluated the adequacy of current programs and recommended plan design changes and the addition of new plans.
  • Supervised legal, financial and procedural activities.
  • Train and develop team members
  • Provide both positive and negative feedback to team members
  • Respond to escalated issues from associates, HR professionals, and HR managers
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    Solo Quedan 15H • Mexico City, Mexico, MX