Intake & Onboarding Specialist (Remote - Mexico)

Intake & Onboarding Specialist (Remote – Mexico)Bafidis Law Firm – Personal InjuryRemote | Full-Time | 9AM–6PM CST | $15–$17 USD / hourAbout UsBafidis Law is one of the fastest-growing and most successful personal injury law firms in Texas.

We are expanding our team internationally and seeking a motivated professional in Mexico to join our Intake & Onboarding Department.

This role is the first point of contact with our potential new clients (PNCs) — a position of trust, professionalism, and opportunity for long-term growth.What You'll DoConduct intake calls and video meetings with PNCsGather facts about liability and assess client injuriesClearly explain the insurance claims process in simple, client-friendly termsSend and manage digital contracts; create new client projects in FileVineHandle multiple calls and video meetings daily with professionalism and empathyAssist paralegals with tasks such as : Gathering medical recordsCoordinating property damage repairs, rentals, or total loss evaluationsReviewing vehicle valuation offers and preparing counteroffersProvide strong client service, ensuring clients feel supported from the very first interactionWhat We're Looking ForFluent English (95%+ level) – near-native speaking and writing skillsProfessional presence and communication skills (on phone and video)Critical thinker, quick learner, and highly organizedTech-savvy with basic tools : Word, Zoom, Outlook, etc.Punctual, professional appearance, and strong writing skillsNo prior legal experience required (training provided) — but prior intake / customer service experience is a plusSomeone looking not just for a job, but a career path with growth opportunitiesWhat We OfferStarting pay : $15–$17 USD / hr (with salary increases as skills develop)Full-time schedule : 9AM–6PM CST, 40 hrs / week1-hour lunch breakWork fully remote – computer and office supplies providedCareer growth at one of Texas' top PI firms1 paid mental health day per monthLong-term opportunities for advancement and higher payHow to ApplyPlease submit your CV along with a 1-minute video (maximum) explaining why you are a strong candidate for this position.Job Type : Full-timePay : From $275.00 per hourExpected hours : 40 per weekLanguage : English (Required)Work Location : Remote