Strategic Account Manager - 3PL / Warehouse

Strategic Account Manager - 3PL / Warehouse

About Passport : At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth‑focused brands looking to expand internationally and create seamless cross‑border experiences.

About you and the role : A large part of our strategy is to “land and expand” within warehouses. Meaning we “land” in a warehouse (3PL) with one brand and wow them to the point where they have all their brands shipping internationally with Passport. In order to successfully expand, we need our warehouse partners to be our biggest cheerleaders. You are a natural networker, relationship builder, and a strategic thinker. You know how to work your way through an organization and find ways to bring value to decision makers at every level.

What you'll be doing :

• Traveling to our warehouse (3PL) partners and building key relationships. Expect to be on the road up to 30% of your time.
• Working alongside our Sales, Onboarding, Operations and Brand Success teams to ensure successful adoption of Passport and expansion within 3PL.
• Mapping out the inner‑workings of each of our 3PL partners by identifying decision makers, understanding what each 3PL values, and how each operates.
• Become an expert on the Passport product, while keeping up with industry trends and news. Educating customers on product features, best practices, and new offerings to maximize their success.
• Develop and execute strategies to expand existing customer relationships and drive referrals. Proactively engage with customers to ensure satisfaction, identify growth opportunities, and resolve any concerns.

Qualifications :

A sneak peek into our perks & benefits :

Seniority level : Mid‑Senior level | Employment type : Full‑time | Job function : Sales and Business Development | Industries : Technology, Information and Internet

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