Fbs Customer Service Representative

Overview

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C).

They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees.

Finally, our Client is part of one the largest Insurance Groups in the world.

¡¡¡¡¡Join a New Project with One of the Largest Insurance Groups in the World!!!!!

Location : Av.

Paseo de la Reforma 284, Juárez, Cuauhtémoc

Schedule :

Monday to Friday | Shifts : 9 : 00 AM to 5 : 30 PM or 9 : 30 AM to 6 : 00 PM

What You'll Do

As a key member of our Customer Service team, you'll :

Respond to inquiries related to insurance policies and coverage

Resolve moderately complex issues with empathy and professionalism

Interpret policy details and make informed decisions within defined authority limits

Communicate across multiple platforms while navigating internal systems

Document interactions and escalate unresolved cases when needed

Collaborate with departments like Claims, Underwriting, and Policy Support

Identify trends and suggest process improvements

Stay up to date on compliance, legal requirements, and product updates

What We're Looking For

High School Diploma or equivalent (required)

Fluent English

1–3 years of customer service experience (phone / chat preferred)

Strong computer skills and ability to work across systems

Availability to work on-site, Monday to Friday only

Plus :

Preferred 1 year of experience in insurance or related field

Benefits

Competitive salary + performance-based bonus

Comprehensive benefits package : Grocery vouchers, saving funds, SGMM, etc.

Career development and training opportunities

Dynamic and inclusive work culture within a globally renowned group

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

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