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PEO Implementation Specialist
DeepstreamtechMexico
Hace 12 horas
Tipo de contrato
Teletrabajo
Descripción del trabajo
Requirements
This role requires a deep understanding of PEO operations, strong project management, and a commitment to exceptional customer experience
2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR / PEO environment
Demonstrated project management skills with the ability to manage multiple concurrent client timelines
Clear, empathetic communication skills with a focus on proactive client guidance
Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operation
(Desirable) 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role
(Desirable) Familiarity with co-employment structures, payroll tax obligations, and benefits administration
What the job involves
This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team
You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment
You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work
Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global businesses
Implementation is a key differentiator for Remote’s PEO offering
As a PEO Implementation Specialist, you will guide clients through a seamless transition into Remote's co-employment model
You’ll serve as the main point of contact during onboarding, ensuring each client’s payroll, benefits, tax, and HR needs are met through customized implementation plans
Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding
Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria
Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services
Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements
Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities
Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale
You'll report to : Senior Manager, Operations (PEO)
Team : Global Payroll Implementations
Start date : As soon as possible
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Implementation Specialist • Mexico
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