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PEO Implementation Specialist

PEO Implementation Specialist

DeepstreamtechMexico
Hace 12 horas
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Requirements

  • This role requires a deep understanding of PEO operations, strong project management, and a commitment to exceptional customer experience
  • 2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR / PEO environment
  • Demonstrated project management skills with the ability to manage multiple concurrent client timelines
  • Clear, empathetic communication skills with a focus on proactive client guidance
  • Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operation
  • (Desirable) 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role
  • (Desirable) Familiarity with co-employment structures, payroll tax obligations, and benefits administration

What the job involves

  • This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team
  • You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment
  • You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work
  • Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global businesses
  • Implementation is a key differentiator for Remote’s PEO offering
  • As a PEO Implementation Specialist, you will guide clients through a seamless transition into Remote's co-employment model
  • You’ll serve as the main point of contact during onboarding, ensuring each client’s payroll, benefits, tax, and HR needs are met through customized implementation plans
  • Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding
  • Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria
  • Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services
  • Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements
  • Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities
  • Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale
  • You'll report to : Senior Manager, Operations (PEO)
  • Team : Global Payroll Implementations
  • Start date : As soon as possible
  • #J-18808-Ljbffr

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