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Business Intelligence

Business Intelligence

AI RudderMexico City, Mexico
Hace 4 días
Descripción del trabajo

We are looking for a Business Intelligence to support our Sales and Customer Success (CSM) teams in understanding client business scenarios, identifying optimization opportunities, and shaping strategic recommendations. This role serves as a key link between commercial teams, clients, and internal stakeholders to enhance the effectiveness of our voice AI solutions and improve client outcomes.

Key Responsibilities

  • Partner with Sales and CSM teams to understand client business processes, challenges, and goals.
  • Conduct in-depth research and analysis on client industries and operational models.
  • Identify improvement areas in existing voicebot strategies and suggest actionable enhancements.
  • Translate client needs into structured proposals and optimization strategies.
  • Support sales with solution design, business use case development, and pre-sales documentation.
  • Collaborate with internal product and delivery teams to ensure smooth implementation of proposed solutions.
  • Track performance metrics and analyze voicebot and customer engagement data to derive insights.
  • Help build playbooks, case studies, and industry-specific business scenarios.

Requirements

  • Bachelor's degree in Business, Engineering, Communications, or related field.
  • 2+ years of experience in business analysis, consulting, customer success, or solution design—preferably in SaaS, PaaS or CaaS.
  • Strong analytical and problem-solving skills with business-oriented thinking.
  • Ability to communicate clearly and persuasively in both English and Spanish.
  • Experience working with sales / CS teams and / or directly engaging with clients.
  • Familiarity with contact center operations, customer service workflows, or AI / automation solutions is a strong plus.
  • Proficient in creating business reports, client-facing materials, and process documentation.

    • A Big plus :

  • Experience in the BPO or voice tech sectors.
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    Intelligence • Mexico City, Mexico