Director, Client Services, Mexico Mexico - Mexico City - Galileo

Overview

Welcoming, collaborative and with the opportunity to make an impact, Galileo is a financial technology company that provides innovative software products and services to power fintechs and financial institutions. Galileo leads with advanced fraud detection, security, analytics and regulatory compliance functionality, paired with flexible programs to accelerate success for payments companies.

We hire energetic and creative employees and provide opportunities to excel in their careers and make a difference for our clients.

Learn more about us at the Galileo careers site.

Responsibilities

• Lead the Mexico-based client success team, including relationship managers, technical project managers, and program and compliance managers.
• Represent Mexico on the global Client Success leadership team, aligning local strategy and resources with global priorities and processes.
• Ensure the team delivers exceptional client experiences—from initial implementation through long-term account management—by driving operational excellence and building trusted relationships that delight clients.
• Lead and develop a diverse, high-impact team by setting clear goals, providing coaching and feedback, and creating opportunities for growth and advancement.
• Serve as a bridge between global leadership and the local team—advocating for company priorities while championing the voice, needs, and accomplishments of the Mexico team across the organization.
• Act as the senior-most leader in Mexico, responsible for creating a high-performing, engaged, and collaborative culture.
• Demonstrate analytical strength to solve problems quickly and locally.

Regulatory & Legal Oversight

Revenue & Commercial Partnership

Performance Management & KPIs

Qualifications

Compensation and Benefits

The base pay range is listed below and final offer is determined by factors such as experience, skills, and location.

This role may be eligible for a bonus and / or long-term incentives. All roles include competitive benefits. More information about employee benefits is available via the link provided by the recruiter.

Equal Employment Opportunity

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, age, disability, or any other basis prohibited by applicable law.

Demographic : LATAM

Galileo invites candidates to voluntarily self-identify race or ethnicity, gender, and / or veteran status. Submission is voluntary and will not affect hiring. Data is confidential and used to measure diversity and inclusion efforts. Completion is voluntary; it will not influence hiring decisions.

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