Technology Consultant Ii - Cx

OverviewAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

We are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light.

You won't have to look to find growth opportunities—ready or not, they'll find you.

From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that's work worth doing.Technology Consultant II

Responsibilities

Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-live

Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates

Build strong, lasting relationships with clients, and are a creative and analytical problem-solver

Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals

Exhibit the ability to effectively juggle multiple priorities

Demonstrate outstanding interpersonal, collaboration, and communication skills

Most importantly, you care deeply about our clients and provide them a world-class experience

Growth Opportunities

Hands-on experience with emerging technologies

Exposure to the latest thought leadership in the XM industry

Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features

Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization

Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

What You'll Do

Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions

Design and document functional and technical requirements and help scope projects by understanding timelines and work

Solve complex technical implementations both independently and in a team environment

Clearly communicate solutions back to clients through multiple communication channels

Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions

Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources

Coordinate and collaborate with the Engagement Manager and other members of the internal account team

Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions

Contribute to the team's body of knowledge, including lessons learned, best practices, and guidance materials

Continuously adapt and deepen your product knowledge while staying updated on emerging technologies

What We're Looking For

2+ years of experience contributing to project-based teams delivering technical solutions and applying the full research / product lifecycle with demonstrable results

Bachelor's degree or greater in Quantitative Sciences such as but not limited to Information Systems / Technology, Computer Science, Data Science, Physics, Mathematics, Chemical Engineering or related fields

Experience in the delivery of technical solutions that drive business value

Experience in project management is beneficial, but not required

Solid skills at logical reasoning and coding in any software development language demonstrated through portfolio (e.g. projects or demonstrations developed in C#, HTML, Javascript, Python, Fortran, Matlab, Wolfram Language, etc)

Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment

Stakeholder-facing experience in a technical or project management role where timeline management is required and difficult technical concepts need to be clearly explained to non-technical audiences

Experience at a SaaS / Technology / Consulting Company is a plus

Fluency in English

Additional languages beneficial, but not required

Benefits

Competitive salary, performance bonuses, and savings investment account

Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more

Monthly allowances

Experience bonus to be used for an "Experience" of your choosing every year

Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy

Hybrid Work Model

Our hybrid work model is elegantly simple : we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws : Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.

Qualtrics is committed to the inclusion of all qualified individuals.

As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please let your Qualtrics contact / recruiter know.

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